Installation Procedures

Once your order had been placed, a second check measure is conducted. This is to ensure all measurements are correct and the right equipment is needed to complete the job. Most Installations happen in one day, to eliminate inconvenience to our clients or time away from work.

Upon the order being placed and verified to the office by your OzShut Reprsentative a booking date will be confirmed. Remember this is an estimate date and our production crew work tirelessly to this date for your complete satisfaction. After the check measure has been completed then a confirmation call is placed re-confirming this install date along with a time and the name of your tradesperson who will be installing your rollershutters. TOO EASY!

For the electric options we do make every effort to try and do same day connections but this is not always possible due to the popularity of the electric option and of course bad weather. In most cases it can take up to 5 working days before they are connected.

Any questions about installation you can email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Frequently Asked Questions - Installation

Q: How quick can you install your rollershutters?
A: OzShut can install your custom made rollershutters in as quick as 5 working days. Our 1200m2 production facility is fully stocked and produces and installs hundreds of shutters daily. For urgent installs, please discuss directly with your OzShut Representative at your scheduled appointment time.

Q: I have ordered electric rollershutters. Do they get connected same day?
A: We do try our best, but unfortunately this is not always possible. Electric versions are very popular and our licensed electricians do all the connections with quality of workmanship in mind and can get extremely busy. Bad Weather can also cause delays. Usually the electrics are done within 5 days following installation. If it has been more than 5 working days since install please call us immediately on 13 20 68.

Q: I have placed an order but not heard anything?
A: It is normal to expect that custom made products can take 4-6 weeks. Not with OzShut! You may find that we have already check measured your windows! Of course where access is required we would obtain your permission first to conduct any check measure. Please call 13 20 68 if you are not sure.

Q: I have chosen a special colour for my pelmet box and guides. Why do these take longer to get installed?
A: Special or non-standard colours require powdercoating and take longer to prepare due to the powdercating process. This can take weeks. A date will be given when the order is placed by Head Office. We do our best to work to this date.

Q: How can I make payment?
A: When the order is placed a minimum 20% production deposit is required. This can be made by cash, cheque and credit card (visa, mastercard, amex, diners and no credit card surcharges!). Unfortunatley we do not accept payment by EFT. Don't forget our EZISHUT "pay by the month" programme provided by Certegy. Ask your OzShut Reprsentative for more details. Balance of payment is due to the installer once the installation has been completed. Payment again can be made as stated previously. An official receipt would be issued along with a copy of the guarantee. We would also ask you kindly sign our "satisfaction guarantee" card. This way we know you are happy!

Q: While I am waiting for the electrician to connect my shutters, can they be left down?
A: No. The shutters are tested when installed and the up and down limits are set by the installer. Due to the testing and wiring procedure they can only be left in the UP/OPEN position.

Servicing and Guarantee Claims

If you are experiencing technical problems with your rollershutters you should contact our Service Department on 13 20 68 or email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it
A time can be made for our Service Technician to come and assess the problem.  Most problems are corrected on-site and there is no need to remove the rollershutters.

Electric Upgrades are common with those who have chosen manual operations. Please call 13 20 68 to discuss what is required for your rollershutter and the associated costs of the upgrade.

We can repair and upgrade most makes and models of rollershutters. Services are charged by call out fee plus parts and labour. Call our service department on 13 20 68 or email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it to find out more.

Frequently Asked Questions – Service Troubleshooting.

Q: When I go to close my rollershutter, it won’t come down and the strap on the inside is all loose. Is this normal?

A: Many people think that when the bottom bar hangs just below the line of the pelmet box (about 15mm) that it is not open fully. This is incorrect. The bottom security bar must be part engaged into the entry guide in order for it to close again. Therefore most people will “overwind” the rollershutter. Inside the bottom security bar is a locking clip which prevents it from rolling back inside the box and this clip will catch on the entry sleeve at the top of the guide. As a result it will lock in the entry guide and catch. To correct this, simply tug on the bottom security bar gently and catch the curtain as it comes back down the guide. This should correct the problem and remember – do not overwind. 
This applies only to MANUALLY OPERATED shutters. If it is electric, the setting limits need adjusting and you should call service on 13 20 68.

Q: When I close the rollershutter, some light trickles through and I cannot get it to close completely.

A: Common problems that can be avoided by making sure you maintain your rollershutters by cleaning them regularly. Even though OzShut Rollershutters are maintenance free, we still need to ensure that every 3-6 months they are cleaned. Dirt and grit can sometimes catch in the joins between the slats and prevent the slat form closing properly. Simply use warm soapy water with a soft brush and clean down the curtain. Make sure you rinse off any detergent residue.

Q: I have noticed some noise coming from my electric rollershutter.

A: Remember there is a motor inside the axle inside the pelmet box. It will make some noise and most of this is not the motor itself. It is mainly the slats rolling around the axle as it goes up and down. This is quite normal. OzShut uses a sealed bearing and this helps eliminate most of the noise associated with rollershutters unlike exposed bearings used by some other companies.

Q: I have manual winder controls and the handle turns in the opposite way to the "night" and "day" modes as shown on the winder. Can this be fixed?

A: Yes. A some stage the winder may have been overwound. When it has be wound to the end of the tape, it will turn in the opposite direction due to the way it is connected to the internal drum. The way to correct this to keep winding the tape until it turns in the correct direction. Do not be concerned with the slack on the tape as this will eventually tighten and correct itself.